RETAIL PHARMACY AUG 2023

Recent challenges in pharmacy have amplified the flaws in the current business model. This article explores some of the reasons for this and the ways we can innovate the business model for a bright future.

RETAIL PHARMACY JULY 2023

The line between work and personal time is increasingly blurred. Recent years have placed increasing strain on the essential services sector, stretching everyone to their limits.

Boost your energy at work by taking time to reassess your own situation across a few key areas.

RETAIL PHARMACY JUNE 2023

The status quo doesn’t shift because you’re right. Presenting the facts is only one part of persuading people to a point of view.

This article explores how we can improve our powers of persuasion.

RETAIL PHARMACY MAY 2023

Uncertainty about the future is one of the few constants in the pharmacy profession.

Survival is our most powerful human instinct and serves us well in temporary times of crisis. However, carrying on in the face of relentless pressure and uncertainty requires a tenacity that doesn’t necessarily come naturally. Instead, we need to build it.

RETAIL PHARMACY APRIL 2023

Ignorance is not bliss. Instead, knowledge is power, and curiosity is an essential leadership capability.

We’re all born curious. It drives our behaviours and keeps us safe. But our curiosity can decline if we don’t nurture and encourage it.

There are multiple benefits, for our businesses and for our wider lives by staying curious.

RETAIL PHARMACY MARCH 2022

I’m still surprised by how many business owners when asked will say that they ‘don’t have any competitors’, or that they ‘don’t worry about them’.

In every business, it’s important to understand who your competitors are and how you compete in your market. What choices do your customers have, and why do they choose you over others?

RETAIL PHARMACY FEBRUARY 2023

What is the difference between leadership and management and why does it matter?

RETAIL PHARMACY JUNE 2015

When looking at your growth plans it’s easy to spend considerable time focusing on the facts and figures. However, none of your plans will ever be achieved without capable people. This article discusses four steps to ensure that your people have the capabilities required to support your business growth.

RETAIL PHARMACY MAY 2015

There are four key strategies that you can consider when it comes to growing your business. Igor Ansoff encapsulated it neatly in his work ‘Corporate Strategy’. Although published in 1965, this simple matrix has stood the test of time and remains relevant to business today. What are the growth drivers for retail pharmacy and how can you make the most of them?

RETAIL PHARMACY MARCH 2015

Of course you want to grow, but busy business owners can get so caught up in the day-to-day that they lose track of what this really means to them and how they’re going to achieve it. This article has some great tips to help you refocus.

RETAIL PHARMACY DECEMBER 2014

As the most accessible health professionals in the community, we have the opportunity to interact with people at all stages of their life and health journey. This article discusses some of the ways that pharmacies can promote postiive health outcomes.

RETAIL PHARMACY NOVEMBER 2014

What makes a satisfied customer and how do we meet the particular needs of our continence customers? This article looks at the Kano model of customer satisfaction and how we can meet and exceed our customers’ expectations in continence care.

RETAIL PHARMACY AUGUST 2014

Oral care is not only imporant to our overall health and wellbeing, it also has a cosmetic apsect that is crucial to our appearance, our confidence and our sense of self. It’s these cosmetic factors that make oral care big business.

RETAIL PHARMACY JULY 2014

It’s a common misconception that your brand means your logo. Chris Moody, CEO of leading brand consultancy Brand Audits, emphasises that your brand covers, “all touch points on the journey of the customer.”

RETAIL PHARMACY JUNE 2014

Vaccination services in pharmacies are now commonplace. This article, written in 2014 contemplates vaccinations as an expanding role for pharmacies. Many of the observations remain valid today.

RETAIL PHARMACY MAY 2014

You’ve heard of Baby Boomers and Generations X,Y and Z, but who are Generation C? They are connected, communicating, content centric, computerised, community oriented and always clicking.

RETAIL PHARMACY APRIL 2014

Pharmacy can play a key role in meeting the diverse needs of women in menopause through a sensitive approach to providing credible information, convenient product selection and relevant services.

RETAIL PHARMACY MARCH 2014

Pharmacy attitudes to operating an opioid substitution service are polarised. There are those who see it as an essential platform in harm minimisation and a core role of a professional pharmacy service, while there are others who refuse to provide this service.

RETAIL PHARMACY FEBRUARY 2014

Automation technology continues to advance at a rapid rate. What are the implications for pharmacy and how do you manage a smooth transition when implementing changes to the human-technology interface?

RETAIL PHARMACY NOVEMBER 2013

How to plan for the year ahead, set your business goals and make a plan to achieve them.

Tips for monitoring progress and celebrating success.

RETAIL PHARMACY OCTOBER 2013

If the eyes are the windows to our souls, what does your eye care category say about you? Extending well beyond eye drops, pharmacy has an important role to play in access to eye care for the community.